IELTS Vocabulary: Letter of complaint

#IELTS2IN2_VocabularyExample

IELTS Vocabulary: Letter of complaint

📌TASK
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Sara has just returned from an unsatisfactory meal in a restaurant. Look at the words or phrases in capitals. Choose the most appropriate word or phrase.

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Dear Mrs Harper,

I have just returned from A/AN VERY DISAPPOINTING / UNPLEASANT meal at your restaurant. As you know, I am a regular customer and have always been DELIGHTED / QUITE HAPPY with the quality of the service and the food.

However, the meal I ate tonight FELL FAR SHORT OF MY EXPECTATIONS / WAS BORDERING ON INEDIBLE. Our steaks were VIRTUALLY RAW / SERIOUSLY UNDERCOOKED and the accompanying potatoes were cold. While your waiter was clearly UNABLE TO COPE WITH THE VOLUME OF CUSTOMERS / EXPERIENCING A BUSY NIGHT I felt that he was RUDE AND ABRUPT / SOMEWHAT DISTRACTED when I voiced my disappointment.

To make matters worse, the meal was a treat for my father's 70th birthday. What should have beer an enjoyable experience turned into a CULINARY NIGHTMARE / LESS THAN RELAXING EVENING. I would like to express my disappointment at this evening's events. I would also APPRECIATE YOUR REASSURANCE / DEMAND A GUARANTEE that this will not happen again.

Yours sincerely,
Sara Page
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📌ANSWERS
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I have just returned from a very disappointing meal at your restaurant. As you know, I am a regular customer and have always been delighted with the quality of the service and the food.

However, the meal I ate tonight fell far short of my expectations. Our steaks were seriously undercooked and the accompanying potatoes were cold. While your waiter was clearly experiencing a busy night I felt that he was somewhat distracted when I voiced my disappointment.

To make matters worse, the meal was a treat for my father's 70th birthday. What should have beer an enjoyable experience turned into a less than relaxing evening. I would like to express my disappointment at this evening's events. I would also appreciate your reassurance that this will not happen again.
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